Remote support

So we see what you see

Instead of describing the problem over the phone, we look at the screen directly. Choose the route that fits: one-off help, or a device we manage for you.

detecting your system…

One-off help

I need help right now

Download it, run it and read us the number on the screen. The session lasts only as long as the call — once you close the app, nobody can reach the device. Suitable for every customer.

Download QuickSupport

Or AnyDesk

Devices we manage

DIGITECHGROUP service

A support app with our configuration: the device is assigned once to the DIGITECHGROUP account, so next time there is no code to read out. Meant for equipment we manage for you under an agreement — do not install it on a private computer.

Download the service app

Other system Windows Mac Android

Download the file and run it. Android will ask to allow installation from the browser — allow it.

For one-off help, read us the number shown; for the service app, just confirm the assignment.

Stay by the device until we are done — you can watch everything on the screen.

Not sure which one, or something will not work? Call +421 904 979 174 and we will tell you what to download.